Refund policy

We have a 30-day free return shipping return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can request for a return in the user portal, or contact us at ecommerce@silentvalor.com. Please note that returns will need to be sent to the following address: 
2316 S Fairview St.,
Santa Ana CA 92704
United States

If your return is accepted, we’ll send you a return shipping label for all orders within the United States. Unless there is a defect or mistake in fulfillment, customers for orders outside of the United States are responsible for return shipping and import duty to return the order. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ecommerce@silentvalor.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecommerce@silentvalor.com